- Client: Cylera
- Role: Lead UX Designer
- Tools Used: Figma, Miro, Notion
Revamping Cybersecurity Management for Healthcare IoT
Cylera, a healthcare cybersecurity leader, leverages digital twin technology to secure IoT devices across hospital networks. This technology allows administrators to monitor, control, and assess vulnerabilities in real time, mitigating risks effectively. As the sole UX and product lead, I led a comprehensive redesign to modernize Cylera’s platform, originally built by engineers without UX guidance.
This redesign included a UX audit to address key improvement areas, Figma-based prototyping, iterative testing with users, and the creation of a scalable design system. These efforts resulted in a user-centered, competitive platform aligned with best-in-class standards for the healthcare cybersecurity sector.
Problem Statement
The original Cylera platform presented significant usability challenges, including hard-to-read graphs, lack of personalization for diverse user roles, and limited guidance on next steps. Cylera’s users range from CISOs and Security Engineers to BioMed Engineers and System Administrators, each with unique needs that the previous platform did not adequately address. Key next steps were also unclear, limiting users' ability to manage IoT security confidently.
Project Goals: Modernize the platform, enable role-based customization, improve data visualization and reporting, enhance integration management, and support real-time notifications for rapid response.
Process & Research
To align the platform with user needs, I conducted a detailed research phase focused on understanding each user persona’s priorities and tasks:
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Persona Development and Interviews:
We interviewed CISOs, Security Engineers, BioMed Engineers, and System Administrators to identify essential workflows and platform requirements. This informed the structure of role-based dashboards tailored to each user’s unique priorities. -
UX Audit Findings:
The audit highlighted key opportunities, such as enhancing reporting, simplifying integration management, and adding real-time notifications to improve user engagement and satisfaction. -
Feature Prioritization:
Interviews and observations with key user roles helped identify essential features to prioritize on customized dashboards, optimizing access to relevant tools and minimizing cognitive load.
Key Insight: Personalizing the experience by role and providing clearer, more actionable data displays would significantly enhance platform usability, engagement, and operational efficiency.
Design Iterations
1. Initial Sketches and Wireframes
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Low-Fidelity Sketches:
Focused on organizing information hierarchies for each persona, prioritizing relevant alerts, device controls, and action items. -
Wireframes:
Mid-fidelity wireframes introduced role-specific dashboards, prioritizing critical features like real-time alerts, integration management, and device visibility. -
Feedback:
User testing on wireframes showed a need for clearer categorization of alerts and more intuitive access to device controls, guiding further refinement.
2. Prototyping and Testing
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Component Testing:
We tested key components, such as alert panels, device control modules, and reporting functions, to ensure each element’s readability and functionality. -
Figma Prototyping:
Created an interactive prototype in Figma, simulating workflows across role-based dashboards and customizable alert notifications.Figma -
User Testing and Refinement:
Each persona engaged in testing the prototype within simulated real-world scenarios, leading to refinements in navigation paths, data visibility, and alert prioritization to enhance usability and role relevance.
3. High-Fidelity Designs
- The final high-fidelity designs featured a clean, modern interface with Cylera’s branding, color-coded alerts, and real-time notifications. A cohesive design system was built to ensure UI consistency and scalability.
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Testing Outcome:
Usability testing of the high-fidelity design showed over 95% user acceptance and adoption of the new features, emphasizing clarity, ease of use, and alignment with user workflows.
Implementation Process
Due to Cylera’s extensive client base, we initiated a phased rollout with a pilot group, gathering feedback on role-specific features, reporting functionality, and real-time notifications. This pilot phase allowed for additional adjustments before a broader release.
Outcome & Impact
The redesigned Cylera platform received highly positive feedback from both new and existing customers, with strong user acceptance and adoption rates for the new features. The improved reporting, real-time notifications, and role-based dashboards significantly enhanced the user experience and supported Cylera’s goals of delivering proactive and efficient IoT cybersecurity management. This successful redesign also contributed to Cylera’s ability to secure Series B funding, positioning the company for further growth.
Reflection
This project underscored the critical importance of a user-centered design approach in complex, high-stakes environments like healthcare cybersecurity. The emphasis on role-based customization, actionable insights, and data clarity was instrumental in improving adoption and engagement across Cylera’s user base.
Next Steps: Future improvements may include AI-driven alert prioritization and expanded customization for each role, further enhancing Cylera’s capabilities in healthcare IoT management.